Service Now Dec 2024

​GradX Academy’s ServiceNow Admin & Development course is designed to transform learners into proficient ServiceNow professionals. This comprehensive program focuses on equipping participants with the skills to configure, customize, and automate workflows on the ServiceNow platform, thereby enhancing IT service management, HR operations, security protocols, and more. The curriculum emphasizes practical application, enabling students to build custom applications, automate repetitive tasks, and optimize performance using key ServiceNow modules such as ITSM, ITOM, and ITBM. ​

🔍 Course Overview

• Duration: 3 months

• Format: Live online or classroom sessions

• Access: Lifetime access to study materials and session recordings

• Support: 1-on-1 doubt sessions and personalized mentorship

• Practice: Real-time hands-on projects and practical assignments on business use cases

• Preparation: Certification exam practice tests

• Mentorship: Guidance from industry experts​

📘 Course Modules

Module 1: IT Service Management (ITSM)

• Master incident, problem, change, and request management.

• Configure and manage the service catalog and knowledge base.

Module 2: ServiceNow Workflow and Automation

• Design and automate workflows using Flow Designer and Workflow Editor.

• Automate business processes with approvals, tasks, and notifications.​

Module 3: ServiceNow Scripting and Development

• Develop proficiency in client scripts, business rules, UI policies, and Glide APIs.

• Build custom applications using ServiceNow’s development tools like Studio and App Engine.​

Module 4: IT Operations Management (ITOM)

• Manage infrastructure and operations with Discovery, Event Management, and Cloud Management.

• Automate IT operations and enhance visibility through monitoring and analytics tools.​

🎯 Career Opportunities

Graduates of this course are equipped to pursue roles such as ServiceNow Administrator, Developer, or Consultant. Potential employers include leading companies like TCS, Infosys, Wipro, Accenture, IBM, Meta, Amazon, and more. gradxacademy.in​

For more details or to enroll, visit the official course page: ServiceNow Admin & Development – GradX Academy.